We pride ourselves on providing a unique experience with faultless customer service to match, which is why our customers are always more than happy to leave us great testimonials.
"Fantastic customer service, they’ve always been brilliant to me. I have recently registered my parents here and Naomi was absolutely amazing with my dad who has some health and mobility issues. She was really patient and allowed extra time when he felt a bit dizzy.My mum loved the style consultation and has come away with some brilliant frames that she really enjoys wearing and talking to people about. The whole team are wonderful and really look after you, I cannot recommend this place highly enough."
Carol
"I have been attending Chris Young's Opticians in Shepton Mallet for several years now and was always met with studied politeness and competent treatment. As a retired radiologist (A large part of my life was spent in Arabia and the Himalayas - NOT the best environments for eye care! I suffered a fractured maxilla during this time, causing permanent loss of bifocal vision). I am pleased to say that I can now read in comfort and still see the beauty of the Somerset country side, thanks to the care and attention of him and his staff. I can honestly say that I would not think of seeking any other source for spectacles & eye care, at my age!"
Dr. Philip Horniblow
"Just earlier this year my glasses dropped from my head as I leaned forward, the reason was a screw had come free on the joint, thankfully the lens and frames were undamaged, where the screw went I have no idea, maybe the dog got to it first. In a little despair, despite always having a spare pair as a result of an offer you made some while ago (another loyalty factor), I made a visit to Shepton the next day. Chloe as always was magnificent, warm, welcoming and reassuring. The young man with her, I believe now Sean, quickly and efficiently did the repair with no fuss, and then gave me a new case with the repaired glasses noticing the damage to the current case, for which I blame the dog again! That is how trust and respect come, based on your less experienced staff upholding your values and standards. Congratulations on 33 years in Shepton!"
Graham Knight – Former Chairman of Somerset Chamber of Commerce
"I have been impressed with Chris Young Opticians since moving to them a couple of years ago. Chris Young and his staff are approachable and helpful and give an efficient service. As well as the standard check-up, I have been having an OCT scan roughly every six months, in order to build a comparative record. Chris always explains things in clear and easy to understand terms."
Graham Nutt
"Excellent service. My glasses (from somewhere else) broke. I could hardly see without them. The staff at Christopher Young Opticians sorted it out for me in record time with great care and attention"
Andrew Webster
"Recommended by my doctor. Good professional service. Christopher and his team have been in Shepton for many years, thus my husband and I have been fortunate enough to be monitored and supported by the same people. This is very important as a relationship built on expertise, knowledge and trust is continually maintained and given."
Heather Gallop
"Your business was recommended to me by a friend and I like the professional way in which it is run and the staff are very friendly and helpful and smart."
Caroline Stevens
"Brilliant opticians. Been going for 20 years. I wear glasses and contact lenses and every appointment they are friendly welcoming and always take the time to help and give you an honest opinion on glasses selection. I tend to break mine and they always work there magic and fix them."
Kathryn
"Brilliant opticians, everyone is at the top of their game. Thorough testing, plus all the relevant advanced technical gadgets. Friendly atmosphere, straight honest advice and a great array of glasses. Knocks Spec Savers into touch."
Lin
"Christopher Young Opticians were recommended to me when I moved from Bath to Shepton Mallet six years ago. How pleased and confident I feel to have Chris Young taking such good care of my eyes. He is very thorough and offers individual attention compared to my experience of previous opticians. A wide range of frames are on display for selection - something for everyone. I chose a great pair of pink glasses this time!"
Sue Feltham
Optometrist
Chris qualified as an optometrist virtually before time began. He has worked in the practice since it opened in 1986 and now specialises in Vision Therapy. In his spare time he is a member of the local Masonic Lodge and enjoys sailing, watching rugby and cricket as well as sampling Single Malts and red wine.
Optometrist and Dry Eye Specialist
After finishing a degree in Biology at Southampton University Rebecca went on to study Optometry at Cardiff University and completed her pre-registration at Williams & Parry Opticians in heart of the Welsh valleys.
Rebecca still keeps a strong affiliation with Cardiff University and has returned as a part-time clinical supervisor and also as an organiser/participant in the ‘Returning Vision Moldova Project’. This non-profit University associated project involves visiting remote and impoverished communities in Moldova and providing eye exams and glasses to those in need.
Always keen to expand her knowledge Rebecca has consistently completed extra accreditation in optometry since graduating; most recently the post-graduate certificate in Independent Prescribing for Optometrists.
After meeting a particularly charming West-Country man 6 years ago Rebecca migrated across the Severn bridge and has resided very happily in the Mendip area ever since. Of course being Welsh she is an avid Rugby fan and during any international match she is easily recognisable at her local pub for sporting the only red shirt in the house!
Manager & Eyewear Advisor
Tracy worked for Tesco on the customer service desk for many years before joining us in 2014. In her spare time she enjoys walking and travel, particularly to the USA.
Audiologist and Hearing Aid Consultant
Nikisha has been a fully qualified audiologist for more than seven years, having graduated from the University of Bristol in Summer 2012. After gaining her degree, she worked as part of a fantastic NHS team in Bath for two years, which greatly developed her clinical expertise.
Following her time in the NHS, Nikisha wanted to broaden her knowledge further, and so five years ago moved into the private sector, where she has been able to continue to build her extensive skillset.
“I decided to venture out and join the team at The Hearing Care Partnership because they are renowned for delivering great customer service and great technology to their clients, which is something I wanted to be part of. In addition, working alongside optical practice teams was an intriguing proposition, and a whole new experience for me.
“When I’m not at work, I love to spend time with my daughter. I also really enjoy a good mystery or crime book – Harlan Coben is one of my favourite authors!”
Optical Assistant
Kay has had many years of customer service, both in retail and Doctor’s surgeries. She is happiest when walking in the Somerset countryside with her dog.
Eyewear Stylist and Dry Eye Technician
Eloise joined us from another High Street Optical practice. She has been trained as an optical assistant and clinical technician and is supporting Tracy with Styling Consultations as well as helping to run our Dry Eye Clinics