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01749 345259

Practice Privacy Policy

Your privacy

At Christopher Young Opticians we are committed to the highest privacy standards. However you choose to interact with us, we will only collect data that is necessary for us to deliver the best possible service and ensure you are reminded about appointments or anything else relevant to your ongoing care. This policy provides detailed information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.

Collection of your Personal Information

In addition to your basic contact information (name, date of birth, telephone numbers and your addresses) we will collect other relevant details including current and past health and medication information, your examination results, payment details and lifestyle information. We may also store associated information received from other health care professionals as part of your ongoing care.

How we use this information

The information we collect about you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products or services that we believe would be of interest. We use your contact information to respond to queries from you, and where appropriate your bank details to collect Direct Debit payments as agreed. We may occasionally contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products.

Our policy on storage, processing and retention of your information.

To provision and manage our services, your data is stored and processed by Optix Software Ltd within their UK facilities that are certified to ISO27001. If we collect Direct Debits from you these payments will be processed by Eyecare Payments Ltd. Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions.

We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements.

How and when we may share your Personal Information

Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.

Your rights with respect to the Personal Information we hold

You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.

Updating your communication preferences

You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time by using the link at the end of every email and SMS message we send or by using our contact details below.

Use of Cookies

A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes. A cookie cannot give us access to your computer or to your personal information. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the information on our web site, but the functionality of certain areas may be reduced.

Privacy Policy Updates

We reserve our right to make any changes and updates to this privacy policy without giving you notice as and when we need to. Our most up to date privacy policy is always available on our website.

Contacting us

You can reach Christopher Young Opticians by email: smile@cyoungopticians.co.uk, telephone: 01749 345259, or by post at 46 High Street, Shepton Mallet BA4 5AS

Last updated: May 2018

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Christopher Young

Christopher Young

Optometrist

Chris qualified as an optometrist virtually before time began. He has worked in the practice since it opened in 1986 and now specialises in Vision Therapy. In his spare time he is a member of the local Masonic Lodge and enjoys sailing, watching rugby and cricket as well as sampling Single Malts and red wine.

Rebecca Ryder

Rebecca Ryder

Optometrist

After finishing a degree in Biology at Southampton University Rebecca went on to study Optometry at Cardiff University and completed her pre-registration at Williams & Parry Opticians in heart of the Welsh valleys.

Rebecca still keeps a strong affiliation with Cardiff University and has returned as a part-time clinical supervisor and also as an organiser/participant in the ‘Returning Vision Moldova Project’. This non-profit University associated project involves visiting remote and impoverished communities in Moldova and providing eye exams and glasses to those in need.

Always keen to expand her knowledge Rebecca has consistently completed extra accreditation in optometry since graduating; most recently the post-graduate certificate in Independent Prescribing for Optometrists.

After meeting a particularly charming West-Country man 6 years ago Rebecca migrated across the Severn bridge and has resided very happily in the Mendip area ever since. Of course being Welsh she is an avid Rugby fan and during any international match she is easily recognisable at her local pub for sporting the only red shirt in the house!

Juliet Thompson

Juliet Thompson

Manager & Eyewear Advisor

Juliet joined us from Uniq Foods in July 2012 after many years in the food industry as Desserts Production Manager, responsible for all areas of producing luxury desserts for M&S etc.  She enjoys walking, keeping fit and live music.

Tracy Hoskins

Tracy Hoskins

Assistant Manager & Eyewear Advisor

Tracy worked for Tesco on the customer service desk for many years before joining us in 2014. In her spare time she enjoys walking and travel, particularly to the USA.

Sam Gay

Sam Gay

Eyewear Advisor

Sam has extensive experience in the optical industry, having worked for Dolland and Aitchison and then Boots Opticians in Yeovil. She enjoys walking.

Stephanie Cole

Stephanie Cole

Optical Assistant

Stephanie works on the front desk in the practice. She is responsible for meeting and greeting our clients, answering the phone and performing administrative duties. She job shares with Tanis. With many years in the hospitality trade she has always been used to ‘front of house’ duties and when not working she can be found head to toe in running gear either pounding the tarmac or off road trail running

Tanis Oliver

Tanis Oliver

Optical Assistant

Tanis also works on the front desk in the practice. She is responsible for meeting and greeting our clients, answering the phone and performing administrative duties. She job shares with Steph. Tanis moved to Somerset with her family 4 years ago. She has extensive experience in customer service and enjoys running and walking.

Nikisha Oladipupo

Nikisha Oladipupo

Audiologist and Hearing Aid Consultant

Nikisha has been a fully qualified audiologist for more than seven years, having graduated from the University of Bristol in Summer 2012. After gaining her degree, she worked as part of a fantastic NHS team in Bath for two years, which greatly developed her clinical expertise.

Following her time in the NHS, Nikisha wanted to broaden her knowledge further, and so five years ago moved into the private sector, where she has been able to continue to build her extensive skillset.

“I decided to venture out and join the team at The Hearing Care Partnership because they are renowned for delivering great customer service and great technology to their clients, which is something I wanted to be part of. In addition, working alongside optical practice teams was an intriguing proposition, and a whole new experience for me.

“When I’m not at work, I love to spend time with my daughter. I also really enjoy a good mystery or crime book – Harlan Coben is one of my favourite authors!”