We're really proud of the service that we offer so it's always nice when our customers take the time to put 'pen to paper' and let us know how we are doing!
Hello Chris You won't know me as I have seen Lewes for my eye checks. I want to say a big thank you to Lewes for the treatment I have received from him especially last w ...click for more
Excellent service. My glasses (from somewhere else) broke. I could hardly see without them. The staff at Christopher Young Opticians sorted it out for me in record time with g ...click for more
This is a fairly long review because both my wife and I feel it is important to put our successful outcome with Christopher Young Opticians into context of our very bad experi ...click for more
Recommended by my doctor. Good professional service. Christopher and his team have been in Shepton for many years, thus my husband and I have been fortunate enough to be monit ...click for more
I needed a second opinion because I was very unsatisfied with my previous optician. I was recommended to you by my doctor ...click for more
Chris was excellent sorting out my sons eyes with focussing and convergence problems. He has helped him enormously. ...click for more
I have been impressed with Chris Young Opticians since moving to them a couple of years ago. Chris Young and his staff are approachable and helpful and give an efficient servi ...click for more
Christopher Young Opticians were recommended to me when I moved from Bath to Shepton Mallet six years ago. How pleased and confidentI feelto have Chris Young taking such good ...click for more
Recognising a Possible Detached Retina It was 6 pm on Christmas Eve - when all the doctors were closed - that I first noticed a small crescent-shaped shadow in the top rig ...click for more
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You won't know me as I have seen Lewes for my eye checks.
I want to say a big thank you to Lewes for the treatment I have received from him especially last week when I came to the practice for an extra appointment (I had my two year eye test in April ) but recently I had been experiencing poor vision on occasions and as I drive I needed to know if the eye condition I have had got worse. Lewes was able to reassure me, taking ex rays and going to great lengths to explain what they where showing.
I have worn spectacles most of my life so am very familiar with opticians and I can say I have never been to a practice that is so attentive and friendly, a visit to the opticians is no longer an ordeal.
Jean DoveyJean Dovey. November 2016 CLOSE
Excellent service. My glasses (from somewhere else) broke. I could hardly see without them. The staff at Christopher Young Opticians sorted it out for me in record time with great care and attention.Andrew Webster Jan 2017 CLOSE
This is a fairly long review because both my wife and I feel it is important to put our successful outcome with Christopher Young Opticians into context of our very bad experiences with other Opticians in the Mid Somerset area.
Stick with it to understand why we have been moved to write this joint review.
For the last two and a half years we have both been going through the process of having eye examinations with the expectation of purchasing new spectacles. Not an unreasonable occurrence as this process happens many thousands of times each and every day right across the country. Although in our early sixties we don’t consider we have exceptional or highly unusual prescriptions albeit we wear varifocals. We have both worn spectacles for most of our lives, so we are pretty well versed in the process.
As stated this process has been going on for two and a half years and we have been to no less than 4 different opticians in this region.
We were not successful in fulfilling our expectations with any of them. Problems ranged from poor quality frames that were not fit for purpose to a complete failure in respect of manufacturing lenses that were anywhere close to our prescriptions or even when they did the original prescription turned out not to be what we needed.
We heard just about every excuse there was to justify the failings.
Our confidence was shot to pieces, we were beginning to think that it might be impossible to get a correct prescription let alone a pair of glasses correctly manufactured so that we could actually see out of them.
Then we were recommended to try Christopher Young Opticians in Shepton Mallet. We can be forgiven at being somewhat sceptical of the outcome, but we duly attended their premises for an initial consultation.
My goodness me, how different was this.
We were actually being treated like you would expect from a professional. We had in depth discussions regarding our wants and needs with a person that truly understood that we are all different and therefore one size does not fit all. We were given a full eye examination and as it turned out, this prescription did not in any way change throughout the whole process.
We were given advice on lens choice as well as an array of frames from which to choose from. We were allowed to choose frames from a catalogue and they were dispatched to the Opticians in a timely fashion without obligation. It was from this process that we eventually made our decision on frame style.
Specs were ordered (with fingers crossed) for both of us and 10 days later they were ready to collect.
It was now judgment day!
I went first.
Yeah, I could see, not only see but see with better clarity than I have experienced in a long time. I had been recommended to have the blue filter, what a fantastic choice.
My wifes turn next – exactly the same for her - first time and they were spot on. Just a few fitting tweaks and we were on our way.
So there we have it, on the very first attempt we were both able to have specs that were ‘uniquely ours’ – our faith had been restored!
Does it end there? – No it doesn’t – it gets better.
We both ordered second pairs of specs. When they arrived they too were spot on.
This was amazing – after two and a half years, numerous eye examinations and umpteen pairs of unsuitable specs, we both had two pairs of specs that we were completely happy with – all from a practice that, in our honest opinion are head and shoulders above any other opticians we have had dealings with.
Special mention must be made for the staff at the practice. Each and everyone we had contact with was extremely helpful, knowledgeable and very friendly – they really enjoy their work and it shows.
They have certainly put an end to all our anxieties and we are very happy to recommend their services to anyone.
Tim & Sarah
We have both worn the second pairs for a week and apart from minor fitting adjustments they are exactly the same visually.
We have now reverted to the first pair without any issues – vision is exactly the same in either pairs!
Well done Christopher Young Opticians!!!
Tim and Sarah. October 2016 CLOSE
Recommended by my doctor. Good professional service. Christopher and his team have been in Shepton for many years, thus my husband and I have been fortunate enough to be monitored and supported by the same people. This is very important as a relationship built on expertise, knowledge and trust is continually maintained and given.Heather Gallop CLOSE
I needed a second opinion because I was very unsatisfied with my previous optician. I was recommended to you by my doctorAngela Green CLOSE
Care and caring serviceBrian Harwood CLOSE
Chris was excellent sorting out my sons eyes with focussing and convergence problems. He has helped him enormously.Vanessa Owen CLOSE
I have been impressed with Chris Young Opticians since moving to them a couple of years ago. Chris Young and his staff are approachable and helpful and give an efficient service. As well as the standard check-up, I have been having an OCT scan roughly every six months, in order to build a comparative record. Chris always explains things in clear and easy to understand terms.Graham Nutt CLOSE
Christopher Young Opticians were recommended to me when I moved from Bath to Shepton Mallet six years ago. How pleased and confident I feel to have Chris Young taking such good care of my eyes. He is very thorough and offers individual attention compared to my experience of previous opticians. A wide range of frames are on display for selection - something for everyone. I chose a great pair of pink glasses this time!Sue Feltham CLOSE
Recognising a Possible Detached Retina
It was 6 pm on Christmas Eve - when all the doctors were closed - that I first noticed a small crescent-shaped shadow in the top right corner of my left eye. Apart from this tiny "block" I could see perfectly and, it being Christmas, with guests staying and visits to relatives planned, I studiously ignored the shadow. About a week later, when I was reading I could see a definite circle of black floaters turning anti-clockwise in that eye. Otherwise, no flashing lights or other visual disturbances, I could still see almost normally and I was driving, reading watching tv....
The festive season over and back home, I made an appointment to see my GP in early January. He listened to my symptoms and declared he was not an eye specialist but I should go within 24 hours to Christopher Young Opticians in Shepton Mallet as they had the equipment needed to look at the back of my eye and to see what was going on. I was to do this under the ACES scheme, a National Health scheme whereby GPs can refer to specialist opticians in the same area.
Luckily I was able to get the long appointment I needed the next day. I was seen by Chris Young himself who put drops in my eyes and carried out a thorough check, using a range of equipment. His diagnosis: a detached retina in my left eye. He made an urgent referral to Bristol Eye Hospital and my husband drove me there straight away. I was seen in their A&E department (but one does need the referral), then by 2 other doctors... More eye drops, more specialist equipment.
By this time it was 7 pm, too late for an operation that night, so I was admitted to a small ward and told I had to stay lying on my left side to try to prevent the retina detaching further. By 8.30 am I was in the operating theatre for an operation under local anaesthetic which lasted about 1 1/2 hours. Thankfully it was successful, with stitching done by laser and a bubble of gas put in the back of my eye to keep the replaced retina in the correct position. Back in the ward, I had to lie face down for an hour, then lie on my right side for 45 minutes out of every hour, a procedure they call posturing.
This "posturing" had to continue for 3 days after I returned home the following day, which I found extremely inconvenient as the 15 minute break each hour was just about long enough to swallow a cup of tea and go to the toilet, or eat a quick meal which my helpful husband had prepared. I think it would be very difficult to be on one's own in these circumstances. I also had two lots of eye drops which had to be put in several times a day and had to wear a clear plastic shield over my left eye to stop me rubbing it. My left eye was very bloodshot and I could see little with it.
Everyone who has an operation for a detached retina has to "posture" in a different position and for a different length of time: another woman in my ward had to sit upright - even at night - for 2 weeks. After the first 3 days I just had to lie on my right side as much as possible and all night, rest during the day, and not do any heavy lifting. Make up and face creams were banned! Two weeks after my operation I was back at the hospital for a check up and sight test: I was able to reach the DVLA sight standard (mainly thanks to my strong right eye) and everything had healed nicely so I was discharged, but I wasn't to drive or travel by air (danger of exploding eye!) until the gas bubble had gone from my eye, which took a further 4 weeks.
I did go back to Chris Young after a couple of weeks as I was concerned that my eyesight wasn't improving as it should. He was very patient and did a thorough examination, but thankfully my worries were unfounded. Four months after my operation my eyesight has changed and I was so impressed with Chris's helpfulness and the service there that I switched opticians. My in-depth sight test included a scan - all fine - and I will now opt for this at every sight test. I am now the owner of a smart new pair of varifocals and can do everything as normal.
The usual sign of a detached retina is, I understand, flashing lights. A friend of mine did not even know that hers was detaching until her optician found it during her 2 yearly sight test. Luckily hers hadn't detached as much as mine: she did need an operation but didn't have to "posture" and didn't need a gas bubble, meaning that after a few days resting she was able to live as usual and drive and fly.
I have been told that a detached retina can be caused by a direct blow to the eye - which hadn't happened in my case. I also understand that older women - that's me! - can be susceptible and particularly if they lift something that's too heavy.
A detached retina can cause blindness. My message is don't ignore any changes in your eyes, get an emergency appointment with your GP or go to A&E (one hospital doctor said to me, "They do have ambulances over Christmas, you know!" And do have regular sight tests with a qualified optician who has the equipment to look at your eyes in depth, such as Christopher Young. The earlier you get treatment for a detached retina the less extreme that treatment will probably need to be, and the more of your sight can be saved.
RadstockShirley Barnes - recognising a Possible Detached Retina. CLOSE