Optical Assistant Position Available

START DATE
As soon as we find the “perfect” person.

DESCRIPTION OF THE ROLE
We are looking for an Optical Assistant to work in our busy private optical practice. You will ultimately be responsible for helping our clients select eyewear, advising on appropriate optical solutions and creating a wonderful experience for our clients.

WHY WOULD YOU WANT TO WORK AT CHRISTOPHER YOUNG OPTICIANS?

We are a fully independent private practice. This means that we can select the most appropriate products from the whole market. We have the time to provide our clients with outstanding eyecare and a wonderful experience. Freshly ground coffee and a welcoming environment. Over 190 5 star Google Reviews demonstrate our commitment to outstanding customer service.

WHY ELSE ARE WE DIFFERENT?

1. Niche eyewear – We travel to places like Paris, Milan, Munich, Antwerp in search of the world’s finest eyewear. We love to offer our clients eyewear collections they will not find in the multiple stores. Eyewear that stands out from the crowd and helps them express their personality.
2. Professional Expertise – We are not a scratch-your-head and browse around kind of place. There is a more sophisticated and effective way to help clients choose the right glasses than trial and error, trying on frames at random. Our unique “Eyewear Style Consultation” is designed to make the customers quest for new eyewear an enjoyable experience. It saves them time and hassle. They find out definitively which frame styles will suit their face shape. It makes their decision on new eyewear easier and gives them confidence in what they choose. The consultation is an opportunity for the client to discover the right style of eyewear for them in a no-pressure, relaxed environment with the help of a professional.
3. Personal Service – No more treating customers like they’re just a number. We are a small team of friendly, welcoming, real people. Clients can call us and have a conversation. To give our clients the best service we do things a bit differently. It makes their journey more enjoyable and our job less stressful.

ABOUT YOU
This type of role is perfect for you if:

• You are passionate about eyewear and style
• You like to make personal connections with clients, whether that’s on the phone, in reception or in a dispensing consultation.
• You get a buzz from being on the shop floor, seeing browsers, selling, getting involved in the day to day tasks that happen in a boutique business to create an exceptional experience for customers
• You’re a team player – getting involved setting the practice up each morning, greeting clients as they arrive, making drinks for clients, quality control and checking in client’s eyewear. You’ll do whatever it takes to deliver an exceptional experience to a client.
• You’re not interested in “only getting your wages”, but in developing your skills and your career, and making a positive contribution to a business establishment and the community it serves.
• You understand what it means to be hard worker and are able to withstand the pressures of a fast-paced, deadline-driven work environment.
• You pay attention to the details – our clients demand the highest standards and that is why they choose us.
• You are confident and communicate confidently to reassure clients that they are in capable hands.
• You are articulate, able to communicate clearly.
• You are able to give world class service and are genuinely interested in building strong and enjoyable relationships with clients.
• This is the ideal position for someone who wants to continue to learn and expand his/her abilities and deliver a world-class customer experience.

WORK DAYS
Preferably Full Time, but Part-Time may be considered:
Week 1: Tuesday to Saturday lunchtime (35 hours)
Week2: Monday to Friday (38.75  hours)

We are currently closed Sundays and most Bank Holidays

SALARY
Full time £24,600 to £31,000 per annum (or pro rata if part-time) depending on qualification.
Qualified Dispensing Opticians will have their ABDO and GOC fees paid either in full or pro rata if you join us on a part-time basis.

WORK ENVIRONMENT
You will be part of a team of 3 to 4 people depending on the day. So we are a small and close team. We depend heavily on each other, and we take our responsibilities to each other and our work seriously.

Each team member must be extremely dependable. We practice the art of flexibility so that we can work together in the most effective way, to respond to any challenges during busy periods when we are at capacity. Awareness is important. Being able to spot when someone needs help. Awareness means seeing a problem before it becomes a problem. Communication is vital. As is the ability to keep cool and convey confidence in the face of any challenge.

YOUR SKILLS
You understand and have a flair for fashion, style, and colour.

• You are interested in the world of eyewear design and display a genuine passion for the products you work with. You are an eyewear enthusiast!
• You have a strong command of the English language, both written and verbal. You are conscious of maintaining a professional appearance, including in how you speak and how you act. You also have excellent time management and organizational skills (remember, this is a BUSY, deadline-driven environment).
• You are comfortable using IT, and willing to learn
• You will preferably have some experience working in a High Street Optical practice, but if not full training will be given to the right candidate.

SO WHAT ARE YOUR RESPONSIBILITIES?
Your responsibilities will be very diverse, some are creative, some are mundane, but all are necessary to keep the business operating profitably. We will support you and there is always help when you need it. We don’t expect you to know how to do everything that is required, but we do expect you to be observant, resourceful, and a quick learner. If you like variety in your work, thrive when challenged, and take pride in your accomplishments, then this job will provide it.

WHY WOULD YOU WANT TO WORK HERE?
If you did a reference check on us, you’ll discover that although we’re direct, we are extremely friendly, kind, and caring people. We will treat you like family. Although we work hard, we like to have fun, we like to relax, we are very understanding, we treat you with respect, and we care about your experience with us. We believe you will excel when you’re challenged, especially if love what you do, where you work, and the people you work with. We believe we can offer that opportunity to the right person.

NEXT STEPS
If you are interested in applying for this position complete the form below and submit your cv separately to: admin@cyoungopticians.co.uk