Shortlisted for a national award in Customer Service Excellence

Chris qualified as an optometrist virtually before time began. He has worked in the practice since it opened in 1986 and now specialises in Vision Therapy. In his spare time he is a member of the local Masonic Lodge and enjoys sailing, watching rugby and cricket as well as sampling Single Malts and red wine.

After finishing a degree in Biology at Southampton University Rebecca went on to study Optometry at Cardiff University and completed her pre-registration at Williams & Parry Opticians in heart of the Welsh valleys.

Rebecca still keeps a strong affiliation with Cardiff University and has returned as a part-time clinical supervisor and also as an organiser/participant in the ‘Returning Vision Moldova Project’. This non-profit University associated project involves visiting remote and impoverished communities in Moldova and providing eye exams and glasses to those in need.

Always keen to expand her knowledge Rebecca has consistently completed extra accreditation in optometry since graduating; most recently the post-graduate certificate in Independent Prescribing for Optometrists.

After meeting a particularly charming West-Country man 6 years ago Rebecca migrated across the Severn bridge and has resided very happily in the Mendip area ever since. Of course being Welsh she is an avid Rugby fan and during any international match she is easily recognisable at her local pub for sporting the only red shirt in the house!

Tracy worked for Tesco on the customer service desk for many years before joining us in 2014. In her spare time she enjoys walking and travel, particularly to the USA.

Nikisha has been a fully qualified audiologist for more than seven years, having graduated from the University of Bristol in Summer 2012. After gaining her degree, she worked as part of a fantastic NHS team in Bath for two years, which greatly developed her clinical expertise.

Following her time in the NHS, Nikisha wanted to broaden her knowledge further, and so five years ago moved into the private sector, where she has been able to continue to build her extensive skillset.

“I decided to venture out and join the team at The Hearing Care Partnership because they are renowned for delivering great customer service and great technology to their clients, which is something I wanted to be part of. In addition, working alongside optical practice teams was an intriguing proposition, and a whole new experience for me.

“When I’m not at work, I love to spend time with my daughter. I also really enjoy a good mystery or crime book – Harlan Coben is one of my favourite authors!”

Kay has had many years of customer service, both in retail and Doctor’s surgeries. She is happiest when walking in the Somerset countryside with her dog.

Eloise joined us from another High Street Optical practice. She has been trained as an optical assistant and clinical technician and is supporting Tracy with Styling Consultations as well as helping to run our Dry Eye Clinics