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Christopher Young Opticians
46 High Street,
Shepton Mallet,
Somerset BA4 5AS

T:01749 345259
F: 01749 345074
smile@cyoungopticians.co.uk

Opening Times
Monday
9.00am to 5.30pm

Tuesday
9.00am to 5.30pm

Wednesday
9.00am to 5.30pm

Thursday
9.00am to 5.30pm

Friday
10.00am to 5.30pm

Saturday
9.00am to 1.00pm

Sunday
Closed

© 2016 - 2017 Christopher Young Opticians All Rights Reserved.

Terms of Use

Terms of Website Use

Access to this web site (the "Web Site") is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.

These terms and conditions are between The Young Clinic ("we/us/our") and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site ("you").

On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted on-line will constitute acceptance of the new terms and conditions.

1 Content of the web site

This Web Site, and any content contained on it, is for information purposes only. We do not warrant that any information contained in this web site is accurate, up to date or complete.

We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.

2 Registration and information submitted by you

In the event that it is necessary for you to register in order to view certain parts of this Web Site, you are obliged to provide accurate and complete registration information.

We reserve the right (and you hereby consent) to:

3 Intellectual Property

You acknowledge that all trade marks, names and logos on the Web Site are the proprietary marks of us. To the extent that there are marks identifying third parties, these are owned or licence by those third parties and nothing in these terms and conditions in any way confers on you any licence or right under any trade marks, name or logos.

All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.

You may not, without the prior written consent of us:

For the avoidance of doubt "The Young Clinic" is a trade mark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.

4 Privacy

You acknowledge and agree to be bound by the terms our privacy statement.

5 Links to web sites outside the control of us

This Web Site may contain links to other web sites, which are outside our control. We are not responsible for these third party web sites, or for their content. We are providing the link for your convenience and are not endorsing the third party's web site, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk.

6 Liability

We take all steps that we consider in our sole discretion necessary in order to provide you with a reliable service. We exclude, however, to the fullest extent permitted by law, any liability for the security or availability of the services on the Web Site or for any disruption of our web site however caused.

We provide the Web Site on an "as is" basis and make no warranties or representations of any kind as to the Web Site or its content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Web Site. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

7 Indemnity

You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.

8 Termination

We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.

9 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be via email to info@theyoungclinic.co.uk

All notices from us to you will be displayed on the Web Site from time to time.

10 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11 Third Party Rights

A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12 Governing Law

These terms and conditions are governed by and will be interpreted in accordance with English law and the English courts will have exclusive jurisdiction to resolve any disputes between us.

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Web Privacy

Your privacy with us.

Cookies

The only cookies that are used on this site are ones that anonymously track visitors or enhance your experience of the site.

If you're not happy with this, please follow this external link to learn how to change your browser settings to not accept cookies at all.

What personally identifiable information is collected on this site?

Visitors may supply personally identifiable information (such as name, address or telephone numbers) for various purposes on this site. These purposes include registering to receive e-mail newsletters, requesting further information about our products, or simply asking a question about The Young Clinic.

The Young Clinic does not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

How is it used?

When you supply information about yourself for a specific purpose (registering, asking for advice, making an enquiry), we use the information for that purpose only.

Our primary goal in collecting other information from you (for example by way of cookies see below) is so that we can provide you with a smooth, efficient and customised experience. It allows us to provide services and features that most likely meet your needs, and helps us to customise our service and the Site to make your browsing experience easier.

From time to time we may also use your information to contact you for market research or to provide you with information we think would be of interest.

Changes of use of data

Should any material changes be made to the ways in which we use personally identifiable information, we'll take commercially reasonable measures to obtain e-mail consent from you. We will also post the changes to our use of personally identifiable information on our site at least 30 days prior to a change.

Security

We have taken various steps to put in place security measures to protect this Site from loss, misuse and alteration of information. Our security measures meet or exceed all industry standards for the protection of personally identifiable information.

Personally identifiable information is only accessed by employees on a "need to know" basis. All employees must go through privacy training upon starting with The Young Clinic.

Choice/Opt-out

If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our distribution lists.

You have the following options to do this:

you can send an e-mail to info@theyoungclinic.co.uk

Correct/Update

If you would like to verify the data we have received from you or to make corrections to it, you may contact us directly at the e-mail and postal addresses provided above.

What anonymous information is collected on this site?

Anonymous information is collected for every visitor viewing this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.

How does this site use cookies and other data collection devices?

We automatically track information based upon your behaviour on our Site using cookies and other devices. Cookies are small files placed on your hard drive that collects information (usually anonymous information as mentioned above) and assists us in providing you with a customised service. We also offer certain features that are only available through the use of a cookie (for example we use cookies to assist with the login procedure to our site).

You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Site.

Links

This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site for which we are in no way responsible. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

E-mail Links

We use e-mail links located on this site to allow you to contact us directly via e-mail. We use the information provided in your e-mail to respond to your questions or comments. We may also store your comments for future reference. Your personal information is never shared with third parties.

Legal Disclaimer

If required by Law agencies we may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the law or comply with legal process served on The Young Clinic.

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Practice Privacy

Practice Privacy Policy

The Young Clinic are committed to protecting the privacy of all individuals.

Collection of personal information

By submitting your personal information, you consent to our use of the information as set out in this privacy policy.

Use of personal information

We shall use any personal information you give to us, in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular:

- We shall use your personal information to administer, and may respond to, your request. We shall securely store the information you supply together with any response we may provide.

- If you contact us regarding the website we may use your details to reply to you. If you make a comment or complaint about other aspects of the service we may use your details to investigate your comments.

Data storage

All data obtained by The Young Clinic is held and used in compliance with the Data Protection Act 1998.

Access to your personal information

You have a right under the Data Protection Act 1998 to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to access a copy of your information or have any queries relating to our policy, please get in touch.

 

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Freedom of Information Act

Freedom of Information Act (FOI)

This document complies with the requirements of the Information Commissioner's Model Publication Scheme for The Young Clinic Ltd. in accordance with the Freedom of Information Act 2000 and fulfils the obligations on opticians' practices under the Act.

Introduction

This is a complete guide to the information routinely made available to the public by The Young Clinic Ltd.. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals.

How is the information made available?

The information within each Class is available in hard copy from:

The Young Clinic Ltd
46 High Street
Shepton Mallet
Somerset
BA4 5AS

or can be printed from this website.

This guide information

We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available.

Cost of Information

For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.

Your Rights to Information

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

Mr C Young
The Young Clinic Ltd
46 High Street
Shepton Mallet
Somerset
BA4 5AS

Classes of Information

All NHS information at The Young Clinic Ltd. is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This scheme has been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

1)    Who we are and what we do

•    The Young Clinic Ltd. provides sight tests, spectacles and contact lenses.
•    The Young Clinic Ltd, 46 High Street, Shepton Mallet, Somerset, BA4 5AS. 01749 345259
• Details of the opticians and optometrists employed in our practices (stores) can be obtained by contacting that practice directly.
•    Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel: 0207 580 3898.
•    Company Registration number 4708859.

2) Financial and funding information: what we spend and how we spend it

For every sight test performed on behalf of the NHS the practice receives a set fee, which is fixed nationally. This practice also carries out the following enhanced services on behalf of the NHS: ACES and IOP referral refinement service. The fees paid by the NHS for each service are available from the practice on request. They include a contribution towards optometrists' and staff salaries, equipment costs and other practice overheads. Information in this class will be published only where it is unlikely adversely to affect the commercial position of the firm or practice

3) Our Priorities

To provide our patients with high quality eye care

4) Decision Making

Any decisions made about the provision of NHS-funded services will be reflected in the services we provide and in the contract(s) held with the Somerset PCT.

5) Our policies and procedures


They are available on request from:
The Young Clinic Ltd
46 High Street
Shepton Mallet
Somerset
BA4 5AS

Complaints

If you have a complaint about any of our products or services, please do discuss any problems with the manager at the practice concerned in the first instance. We find that most issues can be put right at this stage.

If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact us on 01749 345259. A full copy of our complaints policy is available on request or on our website. Please click here for our complaints procedure.

6) Lists and Registers

We don't keep lists and registers. Our patient records are confidential.

7) The Services We Offer

The Young Clinic provides NHS-funded sight tests for those who are eligible. Patients may also be entitled to NHS vouchers that can be used against the purchase of spectacles or contact lenses as required. To find out if you are eligible for this assistance please click here or ask for details in any of our practices.

The practice also provides the following NHS-funded enhanced services:
ACES
IOP referral refinement service.

Appointments for sight tests can be booked over the phone, (on-line by emailing e-address) or by dropping into the practice. The address and phone number of our practice is:

The Young Clinic Ltd
46 High Street
Shepton Mallet
Somerset
BA4 5AS

01749 345259

Opening times are: Monday to Friday 9.00am to 5.30pm.
Sat. 9.00am to 1.00pm.

Regular publications and information for the public
Information about optical and ocular conditions, sight tests, spectacles, and contact lenses, can be found on www.theyoungclinic.co.uk or a number of websites including www.college-optometrists.org

Some of this information is also available in patient leaflets. These are freely available from the practice. To request a set of leaflets by post, please write to:

The Young Clinic Ltd
46 High Street
Shepton Mallet
Somerset
BA4 5AS

To download a copy of our Freedom of Information policy, click here

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Accessibility

Website Accessibility

We have tried our very best to make this website usable by as many people as possible.

Some people with disabilities find using the web difficult and many sites do not accommodate those with visual or other disabilities. While we know that it is impossible to design a site that everyone can use, designing this site with accessibility in mind means that more people can access its content.

This website will allow you to size text to your personal preference by selecting the Ctrl and + buttons on your keyboard or by selecting your browser’s resizing option. This is normally found in the menu at the top of your browser window labeled ‘View’.

If you have any questions or comments, or feel the website accessibility could be improved, please get in touch with us.

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Confidentiality

Confidentiality

As a patient/client it is your right, with certain exceptions, to have all information regarding your health, whether kept on paper or on the computer, confidential - and to this end, all staff are required to sign a statement of confidentiality to ensure that the highest possible standards of confidentiality are maintained.

It is possible, however, that it may be necessary to share some information regarding your medical history with other health care professionals such as hospital consultants, to ensure you receive appropriate treatment. In addition there are certain statutory requirements that require a practice/clinic to pass on information to the authorities, for example notification of gunshot wounds.

In other cases, such as releasing medical record to solicitors when dealing with complaints or legal claims, information is only released with your written authority to do so.

If you do have any concerns regarding the confidentiality of your personal medical history, or you would like further information. Please do not hesitate to discuss this with the Optometrist - Christopher Young (Senior Practitioner).

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Complaints

Do You Have a Complaint?

If you wish to complain about our services or products, please let us know as soon as possible. Whether you are a patient receiving General Ophthalmic Services under the NHS or you are a private patient, we hope that most problems can be sorted out quickly and easily. The sooner you tell us about the problem, the quicker it can usually be resolved.

If your complaint is about a NHS sight test or other NHS service, you should tell us - verbally, electronically or in writing - within 12 months of the incident itself or 12 months of you becoming aware of the problem.

Please raise your concern with any of our staff or please contact:

Christopher Young - Optometrist and Managing Director

Alternatively you can complain to Somerset PCT. They will tell you how they intend to deal with your complaint. The PCT may deal with it itself or refer it to us, if you agree. We will acknowledge receipt of your complaint within three working days; and, if you wish, we will explain to you in person how and when we will investigate and resolve the complaint. If the investigation takes longer than expected, we will keep you informed. Although we undertake to resolve complaints within six months, most complaints are dealt with much more quickly than that.

You can be sure that we will treat your complaint in strict confidence. If you are complaining on behalf somebody else, we will need that person’s permission to respond to you.

If your complaint is not about NHS sight testing or other NHS services but about spectacles or contact lenses only and we are not able to resolve it to your satisfaction, further help is available from:

Optical Consumer Complaints Service
PO Box 219,
Petersfield,
Hampshire
GU32 9BY
Telephone: 0844 800 5071.

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Data Handling

Data Handling Policy

We hold various pieces of information about you including your name and address, and clinical details such as the state of health of your eyes, your spectacle and/or contact lens prescription, and copies of any letters we have written about you or received from other professionals, such as your doctor. You are entitled to a copy of this information although there may be an administrative charge for providing it. If you wish to see your records, please ask Christopher Young and we will respond as quickly as possible and in any case are required to do so within 40 days. If you require independent advice, contact the Information Commissioners Office at www.ico.gov.uk.

We adhere to the guidelines of the College of Optometrists and the Data Protection Act and will not pass any of your personal information to a third party without your consent unless there is a clear public interest duty to do so. You will need to provide us with your consent if you wish us to pass your information to another optometrist.

If you are an NHS patient, we are obliged to provide the portion of your record that relates to NHS services to authorised persons within the NHS (who are in turn subject to a duty of confidentiality) if they request this. This is usually to confirm that we have provided the NHS services that we have been paid for, and to improve quality of care. It is also possible that the NHS may contact you to ask if you have received services (such as a sight test or spectacles) as part of this monitoring.

Within the practice we may use the information to analyse trends, or to audit our performance. This enables us to monitor and improve the quality of care that we offer you. Wherever possible (i.e. if we do not need to know who an individual patient is) we will only analyse trends from anonymised information.

If you have any queries about this please contact us and we will be happy to help.

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Patient Charter

Patient's Charter

Aims and objectives

At The Young Clinic we aim to provide our patients and clients with the best quality care available. Our charter is a statement of what you can expect from the practice and what we feel we can expect from you in return.

Your rights as our patient

We are committed to giving you the best possible service we can achieve by working together.

You will always be treated with courtesy and respect.

You will always be offered the treatment we believe is appropriate for you, by a suitably qualified person.

We will provide Information about our services through our staff and website.

We will make every effort to see you at your convenience. Medical emergencies under the Acute Community Eyecare Service (ACES) will be seen within 24 hours.

Medical advice is available 24 hours a day from NHS Direct on 0845 4647

We will strive to promote good health through advice and preventative medicine.

We will respect your rights of confidentiality and access to your medical records, within the law.

We will try to deal at once with any problems or complaints which you bring to our attention and welcome your suggestions for improving our service to you.

What you can do for us

You are partners in the care you receive and we ask you to accept your own responsibilities in return.

Please treat your practice staff with due courtesy and respect.

If you are unclear about your treatment please ask. Try to follow any medical advice given you.

Let us know as soon as you can if you cannot keep an appointment. We reserve the right to charge for missed appointments.

Please respond promptly to any letters we may send to you.

Be understanding when your own consultation is delayed by someone else's unexpected emergency.

Suggestions/Complaints

We try to provide the best possible service to our patients and will always welcome your views or suggestions for further improvements.

If you have a suggestion please write or ask to speak, to our practice manager. Alternatively why not tell the optometrist or therapist next time you see them.

We realise that there may be occasions when our service to you falls short of our customary standard. If you have a complaint or concern about the service you have received from the doctors or any of the staff working at The Young Clinic please let us know.

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Violent Behaviour

Violent or Abusive Behaviour

In line with national NHS policy, we have zero-tolerance of violence or abuse towards any member of staff. If your behaviour is considered to be unacceptable you will be removed from our list immediately and advised to re-register elsewhere.

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